Terms & Conditions

Understanding the Agreement:

When you use our services, you're agreeing to these terms. These aren't just any terms; they're a binding agreement between you and PayplusGo. If you're not on board with them, it's best not to use our services.

What You're Agreeing To:

You're using our services because you want to, not because someone's making you.
These terms are valid in India, and any changes in local laws might affect them.
If we change these terms, and you keep using our services, that means you're okay with the new terms.

What Are PayplusGo Services?

Our services let you make payments like recharges, bill payments, and transferring money. Before diving in, you'll need to sign up and share some details with us. After we've checked your details and everything's good to go, you'll have your own PayplusGo account. With this account, you can start using all our services.

How We Handle Your Personal Information

When you use our services and give us your personal details, we handle them with care. Want to know more? Check out our Privacy Policy on our website.

Ownership and Rights

What We Own:

All the trademarks, copyrights, and other intellectual property on our website, services, and anything related to PayplusGo belong to either us or our partners. This means you shouldn't use or copy any brand names, logos, or other intellectual property that looks like ours. Simply put, by using our services, you don't gain ownership or rights to any of our intellectual property.

Keep Our Secrets Secret:

If you learn any confidential information about PayplusGo or our services, please keep it to yourself. You shouldn't share it, sell it, or use it in any unauthorized way. If you accidentally misuse our intellectual property, stop immediately.

No Tweaks or Leaks:

You can't change, rent, sell, or distribute any content from our website or services. And if you come across any confidential information about us, please don't share it.

Using PayplusGo Services

Age and Suspension:

You must be at least 18 to use our services. If we've suspended or removed you before, you can't use them.

Availability:

Our website and services are for your commercial use. We can change or remove them anytime, for any reason.

Your Network Charges:

Your telecom or internet provider might charge you when you use our services. Those charges are on you, not us. Don't ask us to pay or dispute them.

Bill Responsibility:

If you're not the one paying the internet or phone bill, we'll assume you've got permission from the person who does.

Your Responsibility:

You're in charge of how you use our services. We don't oversee all content, especially if it links to other sites. If something seems off or unauthorized, let us know on our website.

Legality and Reputation:

Use our services legally and responsibly. Don't do anything that could harm our (or our partners') reputation. Remember, how you use the information from our services is on you. Don't use it unlawfully.

Third-Party Content, Campaigns, and Offers:

Third-Party Links:

While using our services, you might come across ads or content that link to sites, apps, and services of our partners, sponsors, or other third parties. We don't have control over these links or their content. Be aware that these external sites and apps can change often and may have their own terms and customer service policies. Always check their individual terms before interacting with them.

Special Campaigns & Offers by PayplusGo:

Occasionally, we or our partners might run special offers or campaigns. If you decide to join in, that's entirely up to you. Remember to fully read and understand the details and terms of these campaigns or offers. By participating, you're agreeing to those terms. Also, just a heads up: We won't be responsible for any costs or issues that might arise from you joining these campaigns or availing their benefits

What You Can't Do with Our Website:

Don't make or share copies of our website.
Don't try to change, recreate, or dig into the website's code.
Don't create anything new using parts or the entirety of our website.

User Conduct and Content Guidelines:

When using our services, you agree not to:

Share content you don't have rights to.
Post or share anything that's harmful, offensive, illegal, or promotes harmful or illegal activities. This includes content that's hateful, racist, pornographic, or promotes money laundering or gambling.
Share content that could hurt minors.
Violate someone else's intellectual property or personal rights.
Break any existing laws.
Share misleading or false information.
Pretend to be someone else.
Share or introduce viruses or harmful software that can interfere with or harm any computer systems.
Do anything that jeopardizes the security or integrity of India or its relationships with other countries.
Post any content that's false or misleading.

Conditions for Specific Services

When using our specific services, please note:

It's on you to provide the correct details, like your name, phone number, email, business info, date of birth, and gender.
If you have internet issues, power outages, or other technical problems on your end, that's not something PayplusGo is responsible for.
If you experience any issues or delays with online payments, that's often due to the financial institution, bank, or payment gateway handling the transaction. PayplusGo isn't responsible for these hiccups, and we can't be held accountable for any inconvenience or loss caused by them.

Your PayplusGo account stays valid for one year from when you create it or from your last transaction, whichever is more recent. After that, it'll expire. We'll let you know when that happens. If you want a refund of any outstanding amount after your account expires, let us know. After we've checked everything, we'll transfer the amount to your bank account. If you have questions, drop an email at help@Payplusgo.com.
If you don't make any transactions for 12 straight months, we'll mark your account as inactive. To reactivate, we'll need to do some checks.

Closing Your Account: Want to close your account and get back any money in it? Just ask us, and after we confirm it's really you, we'll transfer the amount to your bank account and then close your PayplusGo account.
Transactions with Third Parties:

When you deal with third parties or make payments through our services, those dealings are just between you and the third party. If anything goes awry, PayplusGo isn't responsible.

About Our Fee-based Services:

You'll need to pay any fees listed for our special services. And just so you know, all our prices are in Indian Rupees.
Sometimes, we might change our fees or introduce new ones. If we have to let you know by law, we will
Taxes and legal dues related to your payments? Those are on you.
Charges like call costs, data activation, internet bills, or special SMS rates come from your service provider, not us. You'll need to cover these

Refunds: If you need a refund for money in your User Account, we'll process it based on current regulations.
Third-party Services: Bought something from another provider using PayplusGo? If there are issues, please talk to them. We can't help with defects in their services.
Connectivity Issues: If our services don't work due to network problems like EDGE, 3G, 4G, or internet connectivity failures, that's beyond our control.
Keep It Confidential: Your password and User Account details are private. Keep them that way.
Change Your Password: For security, update your password right after registering and then regularly (ideally every 15 days).
Sharing Isn't Caring: If you share your password or don't follow our password advice, any issues arising are on you, not PayplusGo.
Unauthorized Access: If your mobile, email, or SIM card is lost, stolen, or misplaced, notify PayplusGo customer care immediately. We'll temporarily block your account until you can reactivate it with a new SIM. Until then, any unauthorized usage is your responsibility.
Account Misuse: Remember, PayplusGo isn't responsible for any misuse of your User Account, no matter the circumstances.
Changes to Account Procedures: Sometimes we might change how accounts are created or operated. This could be due to laws, regulations, or other reasons. We might notify you, or we might not—it depends on the situation.
Service Area: For now, we only offer our services in India. If you're 18 or older and in India, you're good to go. If we detect access from outside India, we might block it.
No Fakes Allowed: Please, no fake IDs or false profile information on our platform.
Updating Your Details: Changed your mobile number, email, or other profile info? Let us know at help@Payplusgo.com.
Technical Issues: If there's a glitch because of our web server, we're not liable for any compensation.
Device and Internet: Your device and internet connection? Those are your responsibilities.
Transaction Notifications: You can't opt out of emails or SMS that relate to your transactions.
Information Sharing: If we need more details from you, especially if we suspect any sketchy behavior, you'll need to provide it.

Service Changes and Interruptions

PayplusGo might change or stop the Service without giving you a heads-up. If we do, we're not responsible for any impact it might have on you. Also, just so you know, we can't promise that our Website will always run perfectly. Some things are beyond our control.

User Information Collection

By using PayplusGo, you're agreeing that we can collect your IP address and information about how you use our website. We'll use this data to improve our services, meet legal requirements, and prevent fraud or investigate suspicious activities. Your personal details might be shared with partners or third parties who help us out (like email campaign providers or customer support teams). They can see your info, but only for their job tasks, and they're required to keep it private.

Service Availability

While PayplusGo aims to provide consistent access to our Services, factors outside our control, especially those linked with internet providers, might affect the quality and availability. If service disruptions aren't our fault but due to third parties, we can't be held responsible. This includes disruptions caused by acts of nature, wars, strikes, or other significant events. Basically, if the glitch isn't on our end, we're not accountable for it.

Access Requirements

To use our Services, you'll need a device like a mobile, computer, or laptop with internet access. It's on you to make sure your device is up to the task and meets the necessary technical specs.

Service Termination

PayplusGo reserves the right to limit, suspend, or end your access to our Services if we believe:

You've misused your access rights.
You've breached these Terms or our Privacy Policy.
You've violated any applicable laws or regulations.
Your actions could harm PayplusGo, another user, or any third party.
You've used our Services for illegal purposes or to aid illegal activities.
You've disclosed confidential information about PayplusGo or the Services without our written consent.

Even after termination, PayplusGo retains the right to use information previously provided or collected from you.

Limitation of Liability

To the fullest extent allowed by applicable law, PayplusGo, its affiliates, officers, directors, employees, agents, and all associated entities will not be responsible for:

Any direct, indirect, incidental, or consequential damages.
Losses including but not limited to profit loss, data loss, or work disruption.
Any damages, losses, or costs stemming from the use, misuse, or inability to use our website or services.
Any errors, failures, or downtimes in service functionality.
Actions, omissions, or errors made by our team.
Any reliance on content provided through our services.
Communication issues with PayplusGo.
Denials, cancellations, retentions, deletions, disclosures, or any other actions related to content through our services.

If a customer's negligence leads to a loss, such as sharing payment or login details, the customer will bear all associated losses.

Disclaimer

General Warranty: Unless explicitly mentioned in these terms, PayplusGo provides the services "as is" without any guarantees. There's no assurance of the website's quality, reliability, or the accuracy of information delivered.
Service Reliability: PayplusGo does not guarantee that:

The website or services will operate uninterrupted, timely, securely, or error-free.
Services will always be available or error-free.
The services will be safe from unauthorized breaches.

Service Suitability: PayplusGo offers no warranty that the services will meet your specific needs or that information received on your devices will be free from inaccuracies.
Security: While we strive for the security of our services, we cannot guarantee the website and services will be free from viruses or other potentially harmful elements. You are responsible for implementing security measures, such as anti-virus scans, to protect your systems.
Use of Information: PayplusGo reserves the right to use any information provided by users, in line with the established privacy policy.

Indemnity

By using the Website or Services, you commit to protect and relieve Payplusgo, its licensors, business partners, service providers, and their associated entities from any claims, demands, legal fees, or other consequences caused by:

Your use or misuse of the Website/Services.
Unauthorized actions related to the Website/Services.
Your breach of these Terms.
Infringement of third-party rights, including intellectual property rights.
Any violation of applicable laws by you.

You agree to cover any costs or damages arising from the above scenarios, ensuring that Payplusgo and its affiliates remain unaffected.

Amendment

Payplusgo reserves the right to revise and update these Terms, including any linked documents and policies, at any time without prior notification. Your continued use and access to the Services signify your acceptance of any modifications. If you disagree with the updated Terms, you should cease all use of the Services immediately. We recommend regularly reviewing these Terms, as they may evolve over time.

Agreement

This "Terms", alongside the Privacy Policy, represents the complete agreement between you and Payplusgo, governing your use of the Services. This supersedes any prior understandings or agreements between you and Payplusgo concerning the Website and Services.

Governing Law and Jurisdiction

The Terms are governed by Indian laws. Both parties agree to the exclusive jurisdiction of the New Delhi courts.
For disputes related to the Terms or Services, a sole arbitrator appointed by Payplusgo will oversee. The arbitration will follow the Arbitration and Conciliation Act, 1996, and take place in New Delhi in English. All arbitration costs will be borne by the disputing End User.
For matters under the Arbitration and Conciliation Act, 1996, including interim reliefs, the exclusive jurisdiction lies with the New Delhi courts.

Waiver and Severability of Terms

Not enforcing any right or provision by Payplusgo doesn't mean they've waived that right or provision.
If a competent court finds any Terms provision invalid, it should uphold the intended meaning while other provisions continue unchanged.
Indemnities, confidentiality, limitation of liability, disclaimers, and dispute resolutions remain valid over time
Your relationship with Payplusgo isn't confidential or fiduciary.

Grievance Redressal

Grievances can be addressed in compliance with the Information Technology Act, 2000.
For any complaints or grievances, contact:

Grievance Officer: admin@Payplusgo.com
CC: info@Payplusgo.com

If you believe any materials on the site infringe on your copyright, you can request their removal by providing:

Identification of the copyrighted work believed to be infringed.
Location of the allegedly infringing material.
Your contact details: name, address, phone number, and email.
A statement of good faith belief that the material's use isn't authorized by the copyright owner.
A confirmation that the information provided is accurate and that you're either the copyright owner or authorized to act on their behalf.